hallo kaffee / how it works
how it works.
What we manage on Uber Eats, what your team handles and how your café stays in control.
getting started
your café.
on uber eats.
Roux personally handles onboarding, sets up the tablet and trains your team. We prepare your Uber Eats menu with product details and licensed or café-supplied photos, then review results weekly and recommend improvements.
keeping things current
send a message.
we update it.
Send product, opening-hour or online availability changes by email or WhatsApp. You can send new photos too. We can apply your updates straight away and keep your online menu current.
reaching new customers
ads and offers.
inside uber eats.
We plan and manage ads and promotions inside Uber Eats with you to help new customers discover your café. We fund some campaigns; for others, we agree shared costs before they run.
Stock to sell soon? Let us know. We can set up an Uber Eats offer with you, such as two for one.
at your café
orders.
handled by you.
Your team accepts orders, prepares the food and drinks, packs each order and hands it to the courier. For orders already in progress, your team handles urgent availability changes and possible alternatives through Uber Eats.
your independence
your café.
your rules.
Your name, products, prices and hours stay under your control. You own the Uber Eats account, remain the seller and receive payouts directly. Campaigns run only with your approval.
common questions
good to know.
Does our café keep its name?
Yes. Your café name stays prominent. An optional hallo kaffee mark needs your approval and Uber Eats’ agreement.
How do you access our account?
You give us authorised manager access. The account stays yours, Uber pays you directly and your passwords stay with you.
What if an item sells out?
Email or WhatsApp us so we can update your online availability. For an order already in progress, your team handles urgent changes through Uber Eats.